Refund policy

This policy applies to all orders placed on dtf.printphase.com, operated by Columbus Promos LLC (d/b/a Print Phase).

Please read it in full before you place an order. By completing a purchase on this website, you confirm that you have read, understood, and accepted this policy.

1. Why All Sales Are Final

Everything we sell; DTF transfers, gang sheets, and patches; is printed to order from the artwork you supply. Each order is manufactured specifically for one customer.

A printed transfer carrying your artwork has no value to any other buyer. It cannot be restocked, resold, or returned to inventory. Once it is printed, its cost is spent. For this reason we operate a strict final-sale policy, and we price our work accordingly.

2. What "Final Sale" Means

Once your order is submitted:

• It cannot be returned
• It cannot be refunded, in whole or in part
• It cannot be exchanged for a different product, size, or design
• It cannot be reprinted at our cost
• It is not eligible for store credit, discount codes, or credit toward a future order

There is no return window, because we do not accept returns. There is no claims period, because we do not process claims. Do not ship any product back to us; unauthorized returns are not accepted, are not refunded, and cannot be returned to you.

3. Situations Where No Refund Is Available

To leave no room for doubt, no refund, credit, reprint, or exchange is available in any of the following situations, or in any situation not listed:

Artwork and file issues

• Spelling, punctuation, or grammatical errors in the artwork supplied
• Low-resolution, blurry, pixelated, or heavily compressed files
• Design, layout, sizing, or placement errors made by the customer
• Files with an unintended background, or missing transparency
• Wrong size, wrong quantity, or wrong product selected at checkout

Color and print appearance

• Color that does not match your monitor, another supplier's sample, or a Pantone or brand reference
• Variation in color, density, or finish between orders or across a print run
• Detail, fine line work, or small text that does not reproduce as expected

Print and product condition

• Misprints, production errors, defects, or short orders
• Cracking, peeling, poor adhesion, ink flaking, or curing issues
• Any product condition, whether present on arrival or arising later

Application and use

• Damage caused during application, including scorching, incorrect temperature, dwell time, pressure, or peel method
• Garments, blanks, or other substrates damaged during application. We supply transfers, not garments, and we do not reimburse the cost of your materials
• Any failure after washing or wearing

Delivery

• Carrier delays, including weather, carrier disruption, holiday volume, and customs
• Packages delayed beyond the carrier's estimated delivery date
• Packages lost, damaged, or stolen in transit
• Packages delivered to an incorrect or incomplete address supplied by the customer
• Packages marked delivered by the carrier but reported missing

Other

• Change of mind, no longer needed, ordered by mistake, or found elsewhere cheaper
• Duplicate orders placed by the customer
• Sample packs, promotional items, and free items

4. The Only Circumstance in Which Money Is Returned

If we cancel your order before it enters production, ; because we decline the artwork under our Terms and Conditions, because we cannot fulfill the order, because payment cannot be authorized, or because of a pricing or listing error on our side, ; we will cancel the order and return your payment in full.

This is not a refund of a completed sale. It applies only where nothing was printed and nothing was shipped, and we therefore have no order to charge for. Once production has begun, Sections 1 through 3 apply without exception.

5. Cancelling an Order

Most orders enter production within hours, and many enter production the same business day.

• If you need to cancel, email support@printphase.com immediately with your order number and the word CANCEL in the subject line.
• Once your file has entered production, your order cannot be cancelled or changed under any circumstances.
• Where we receive a cancellation request before production has begun, we may cancel the order and return your payment at our discretion. We cannot guarantee that a cancellation request will reach us in time.

6. Shipping Problems

Title and risk of loss pass to you when the carrier takes possession of your package. We are not responsible for, and do not refund or reprint, orders that are delayed, lost, damaged, or stolen after they leave our facility.

As a courtesy that costs you nothing, we will help you file a claim directly with the carrier where a package is confirmed lost or arrives damaged. Contact us with your order number, tracking number, and photographs of any damage, and we will provide the shipping documentation the carrier requires. Any payout on a carrier claim comes from the carrier, not from Print Phase.

If you want your shipment insured beyond the carrier's standard coverage, request this in writing before your order ships.

7. How to Avoid Problems Before You Order

Because all sales are final, the time to catch a problem is before you pay. We strongly recommend:

• Order a sample pack first. If you have not printed with us before, or you are working on a new substrate, order a sample before committing to a full run.
• Order a small test quantity before a large or color-critical job. A short test run costs far less than a full order you cannot use.
• Proofread your artwork carefully. Check spelling, dates, names, and numbers. We print files exactly as supplied and do not correct errors.
• Check your file resolution. We recommend 300 DPI at final print size, with a transparent background where no ink is wanted.
• Confirm your sizes and quantities on the order screen before submitting.
• Verify your shipping address before checkout.
• Ask us first. If anything is unclear, email support@printphase.com before you order. We are glad to answer questions in advance, and we would much rather do that than have you order something that does not suit your job.

8. Acknowledgement at Checkout

This policy is published on our website, is accessible without an account or login, and is linked from the footer of every page and from the checkout screen. Placing an order confirms that you have read and accepted it.

9. Payment Disputes

Because all sales are final and this policy is disclosed before purchase, you agree not to initiate a chargeback or payment dispute for any reason covered by this policy. If you have a concern about your order, contact us first at support@printphase.com and we will respond within 1 business day. We will always discuss an order with you, even where no refund is available.

10. Your Legal Rights

Nothing in this policy limits or excludes any right you have under applicable consumer-protection law that cannot lawfully be excluded. Where the law of your jurisdiction gives you a right that goes beyond this policy, that right applies.