Shipping policy
Effective date: September 1, 2026
Last updated: September 1, 2026
This policy explains how long we take to produce your order, how long the carrier takes to deliver it, what shipping costs, and what happens if something goes wrong in transit. It applies to all orders placed on dtf.printphase.com, operated by Columbus Promos LLC (d/b/a Print Phase), 2619 Condit Dr. SW, Pataskala, OH 43062.
Read this first: two separate clocks
Your total delivery time is made up of two periods that run one after the other:
Production time - how long we take to print, check, and pack your order
+
Transit time - how long the carrier takes to move the package to you
=
Total time until it arrives
Choosing a faster shipping service speeds up the second clock only. It does not shorten production. Both clocks are set out below so you can work out your real arrival date before you order.
1. Production Time
| Product | When it ships |
|---|---|
| DTF transfers and gang sheets - ordered and payment-approved by 12:00 PM EST, Mon-Fri | Ships the same business day |
| DTF transfers and gang sheets - ordered after 12:00 PM EST | Ships the next business day |
| Patches, including American flag patches | Ships within 1-2 business days |
About the 12:00 PM EST cutoff. The cutoff applies to orders that are complete and payment-approved. An order placed at 11:55 AM that fails payment authorization, or that we have to query with you about the artwork, will not make that day's shipment.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or a holiday are treated as received on the next business day.
Most orders ship on the schedule above. Very large orders, complex jobs, and periods of exceptionally high volume can take longer. If your order will be delayed, we will email you.
2. Transit Time
We ship via UPS from Pataskala, Ohio.
| Service | Transit time |
|---|---|
| UPS Ground | 1-4 business days |
| UPS Next Day Air | 1 business day |
Transit times are quoted by UPS, count business days only, and do not include the day the package ships. Because we ship from Ohio, Ground transit is at the short end of that range for Ohio and the surrounding states, and at the long end for the West Coast.
A small number of items are shipped from a partner fulfillment location and carry a delivery window of 1-2 business days. Where this applies, it is shown against the shipping option at checkout.
3. Shipping Costs
| Destination or service | Cost |
|---|---|
| Ground shipping within Ohio | $8.00 |
| Ground shipping to all other U.S. states and territories | $12.00 |
| Any order with a merchandise subtotal of $299.00 or more | Free ground shipping |
| UPS Next Day Air | Calculated at checkout |
Free shipping applies to the standard ground service only, and is based on the merchandise subtotal before tax and before any shipping charge. If you upgrade a qualifying order to Next Day Air, the Next Day charge applies.
Next Day Air is priced per shipment. The cost depends on your destination, the weight of the package, and the service selected, so there is no single flat rate we can quote in advance. Your exact cost is calculated and displayed at checkout before you pay.
Your full shipping cost is always displayed at checkout before you pay. There are no additional shipping charges, handling fees, or surcharges added after you place your order.
4. Working Out Your Arrival Date
Some worked examples, using ground shipping:
| You order | We ship | Estimated arrival |
|---|---|---|
| Monday, 10:00 AM EST | Monday | Tuesday to Friday that week |
| Monday, 3:00 PM EST | Tuesday | Wednesday to the following Monday |
| Friday, 3:00 PM EST | Monday | Tuesday to Friday the following week |
| Saturday or Sunday | Monday | Tuesday to Friday the following week |
And with Next Day Air:
| You order | We ship | Estimated arrival |
|---|---|---|
| Tuesday, 10:00 AM EST | Tuesday | Wednesday |
| Tuesday, 3:00 PM EST | Wednesday | Thursday |
| Friday, 10:00 AM EST | Friday | Monday |
If you have a hard deadline, email support@printphase.com before you order and we will tell you honestly whether we can make it.
5. Tracking
We email a tracking number as soon as your order ships. Tracking can take several hours to show its first scan after we hand the package to UPS this is normal and does not mean the package is lost.
If you have not received a tracking email within one business day of your expected ship date, check your spam folder first, then contact us.
6. Where We Ship
- We ship within the United States, including Alaska, Hawaii, and U.S. territories.
- We ship via UPS, which cannot deliver to PO Boxes, APO, FPO, or DPO addresses. Please supply a street address.
- Alaska, Hawaii, and U.S. territories: these destinations are served, and the ground rate in Section 3 applies. Transit times to these destinations are longer than the ranges above.
- Outside the United States: contact support@printphase.com before ordering. Where we agree to ship internationally, you are the importer of record and are responsible for all duties, taxes, and customs charges, and customs clearance may add significant time.
7. Your Shipping Address
You are responsible for the accuracy of the address you enter at checkout. Please check it carefully before you pay we ship to the address exactly as supplied.
- If a package is returned to us as undeliverable because the address was incorrect or incomplete, we can reship it, but you will be charged the reshipping cost.
- If you spot an address error, email support@printphase.com immediately. If the order has not yet shipped we will do what we can, but once a label is printed the address cannot be changed.
- Address corrections applied by the carrier may incur a UPS address correction fee, which is passed on to you.
8. Delays, Loss, and Damage in Transit
Title and risk of loss pass to you when UPS takes possession of your package.
Carrier delivery estimates are provided by UPS and are not guaranteed. Delays caused by weather, carrier disruption, holiday volume, customs, or any event outside our reasonable control are not our responsibility, and shipping charges are not refundable for such delays.
All sales on this website are final. In line with our Return and Refund Policy, orders that are delayed, lost, damaged, or stolen after they leave our facility are not refunded and not reprinted.
What we will do. As a courtesy that costs you nothing, we will help you file a claim directly with UPS where a package is confirmed lost or arrives damaged. Contact us with your order number, your tracking number, and photographs of any damage to the box and its contents, and we will supply the shipping documentation the carrier requires. Any payout on a carrier claim comes from UPS, not from Print Phase.
Please act quickly UPS imposes deadlines on damage and loss claims, and we cannot file on a claim that has already expired.
If you want additional cover, request extra shipment insurance in writing before your order ships.
9. Missing or Incomplete Deliveries
If your package arrives and something is missing, contact us within 7 days of delivery with your order number and photographs of what you received, including the packing slip and the box. We will review our production and packing records with you. Please note that, under our Return and Refund Policy, all sales are final and no refund or reprint is available.
10. Split Shipments
An order containing items produced at different facilities may arrive in more than one package, and those packages may arrive on different days. You are charged shipping once, at the rate shown at checkout. Each package has its own tracking number.
11. Holidays
We do not produce or ship on U.S. federal holidays, and UPS does not count them as transit days. During peak periods particularly November and December carrier networks run slower than the transit times above. Plan ahead and order early for seasonal deadlines.
12. Questions Before You Order
If you have a deadline, an unusual destination, or a large order, ask us first. We would much rather give you a realistic answer up front.
Columbus Promos LLC (d/b/a Print Phase)
2619 Condit Dr. SW
Pataskala, OH 43062
United States
Email: support@printphase.com
Support hours: Monday-Friday, 9:00 AM - 5:00 PM EST (excluding U.S. federal holidays)
Typical response time: within 1 business day
This Shipping Policy forms part of our Terms and Conditions and should be read alongside our Return and Refund Policy.